What is considered an urgent repair?
The following situations are considered urgent:
- Burst water service
- Blocked or broken toilet system
- Serious roof leak
- Gas leak
- Dangerous electrical fault
- Flooding or serious flood damage
- Serious storm or fire damage
- An essential service or appliance for hot water, water, cooking, heating, or laundering is not working
- The gas, electricity or water supply is not working
- A cooling appliance or service provided by the rental provider is not working
- The property does not meet minimum standards
- A safety-related device, such as a smoke alarm or pool fence, is not working
- An appliance, fitting or fixture that is not working and causes a lot of water to be wasted
- Any fault or damage in the property that makes it unsafe or insecure, including pests, mould or damp caused by or related to the building structure
- A serious problem with a lift or staircase
If you have an urgent situation when our office is closed, please contact the relevant Established Property approved tradesperson listed below and they will assist you.
If the tradesperson is not available, please leave a voicemail message for them and they will return your call.
Please ensure that you also email your Property Manager or reception@estproperty.com.au to advise us you have had to call for an emergency tradesperson to attend.
Useful information
You are locked out:
If our office is closed, there is no option to collect a spare key from our office and you will need to contact the listed locksmith to attend at your own expense.
You have a water leak:
Turn off the main water supply to the property at the meter and contact one of the listed plumbers to attend.
You have no power to the property:
Contact your electricity supplier to check if you have any power shortages reported in your area.
Check your electricity meter box to see if the safety switch has been tripped. If so, you may have a faulty appliance. Turn off all power points throughout the home, turn the safety switch back on, then turn each of the power points back on individually to ascertain which appliance has tripped the safety switch.
If you continue to have a fault that is not caused by a power outage or tripped safety switch, you will need to contact one of the listed electricians.You can smell gas:
Turn off the gas at your gas meter or cylinder.
Turn off all appliances, including your electrical appliances and pilot lights.
Contact one of listed plumbers to attend.
Open all of your doors and windows to help with ventilation, but only if it is safe to do so.
Contacts
Plumbers
Western Leak Detection & Plumbing
Contact: Sam 0425 194 247
contact@westernleakdetection.com.au
Hassle Free Plumbing
Contact: Daniel 0413 116 225
Jca28480@bigpond.net.au
Electrician
West Wise Electrical
Contact: Phil 0400 107 941
Phillip.Lay@WestWiseElectrical.com
NBL Electrics
Contact: Nathan 0430 014 038 or Bec 0413 589 813
office@nblelectrics.com.au
Garage Doors
Wyndham Garage Doors & Shutters
Contact: Kevin: 0497 430 091 via Text
care@wyndhamgaragedoors.com
Maintenance
Maintenance
Built 4 You Carpentry & Maintenance
Contact: Raegan 0401 330 616
built4you2016@gmail.com
KE Maintenance Services
Contact: Kris 0403 003 320
Kris@kems.com.au
For any non-urgent repairs, please do not contact trades directly. Instead, email your Property Manager or reception@estproperty.com.au
